Return Policy

If you are not entirely happy with your purchase, you may return an item purchased on Nomadix.ca as long as it meets the following criteria:  

• Merchandise must be unwashed, unused and unworn.
• Merchandise must be in original packaging.
• Purchases on holiday promotions and sales are non-refundable.
• Shipping and handling charges and sales tax are non-refundable.
• Order # must be provided with your return.
• Returns will not be accepted after 30 days from purchase date.

*Note, we reserve the right to not take back a product if we deem it is not re-sellable. It will be sent back to you at your own expense.

 

Returns

Shipping costs are non-refundable and will be deducted from your refund. If your return does not meet the conditions listed above, we will not be able to issue a refund and the package will be sent back to you. All orders over $49 get free shipping, so not usually a problem.

 

Exchanges

We currently do not offer exchanges. If you decide you'd prefer a different item, color or size, please send your original item as a return to the below address. All returned merchandise must be unused and in original packaging. Once your item(s) is received, inspected and approved, you will receive a separate email containing your refund information. If approved, your refund will be processed and a credit will automatically be applied to the original method of payment within 14 days. 

 

How To Make A Return

If your purchased item(s) meets the conditions listed, mail your return within 30 days of purchase date and click here to access the Return Portal

 

If you received an item that was defective or damaged during shipping or if you have any questions, please contact us at nomadix@insport.ca.